Job Description

Assistant Property Manager (Affordable Housing)

Location: Madison, Wi (Onsite)

Employment Type: Full-time

Reports To: Property Manager

Pay Range: 23-26/Hr

About the Role

We’re looking for an Assistant Property Manager with affordable housing experience to support day-to-day operations, ensure compliance, and deliver excellent resident service. You’ll handle leasing, certifications, rent ledgers, and maintenance coordination to keep the community running smoothly.

What You’ll Do

Leasing & Resident Services

• Respond to inquiries, schedule tours, process applications, prepare leases, and manage move-ins/outs.
• Maintain positive resident relations; handle service requests, notices, renewals, and conflict de-escalation.
• Keep unit availability, pricing, and marketing listings up to date.

Affordable Housing Compliance

• Process initial, annual, and interim certifications (TICs); verify income/assets; apply utility allowances and calculate rent.
• Maintain accurate files and compliance logs; prepare for audits (owner/State HFA, investor, MOR/REAC if applicable).
• Ensure adherence to Fair Housing , VAWA, reasonable accommodation/ modification policies, and all governing program rules.
• Run required reports and resolve file findings promptly.

Operations, Maintenance & Vendors

• Enter and track work orders; coordinate with maintenance for timely completion and quality standards.
• Support unit turns (walks, punch lists) to meet readiness timelines.
• Assist with vendor scheduling, insurance/COI tracking, and invoice submission.

Rent Collection & Reporting

• Post charges, process payments, manage delinquencies/payment plans, and issue notices per state/lease requirements.
• Assist with monthly reporting (occupancy, traffic, renewals, delinquencies, work orders, compliance status) and budget support.

What You’ll Bring

• 1–2+ years of on-site multifamily experience; affordable housing/LIHTC (Section 42) required. Section 8/HUD exposure a plus.
• Working knowledge of income verification, rent calc, utility allowances, TICs, and file audit prep.
• Proficiency with Yardi/AppFolio/OneSite (or similar), Microsoft Office/Excel/Outlook; strong data accuracy and documentation.
• Excellent customer service, communication, time management, and follow-through.
• Ability to handle confidential information and uphold compliance standards.

Preferred Credentials (Nice to Have)

• Industry certifications such as TCS, HCCP, SHCM, COS (or willingness to obtain within 6–12 months).
• Bilingual skills.

Schedule & Work Environment

• Monday–Friday schedule with occasional evenings/weekends for tours, emergencies, or events.
• Ability to conduct property walks and lift/move up to 25 lbs occasionally.

Success Metrics

• On-time recertifications; file audit scores within compliance thresholds.
• Occupancy and renewal rate targets met; delinquency maintained within goals.
• Work-order completion times and unit-turn timelines achieved.
• Positive resident satisfaction/retention feedback.

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