Carrier Engineer What you can expect As a Carrier Engineer at Zoom, you will maintain technical knowledge of VoIP and Networking technologies. You will apply this knowledge to interconnect carriers with the Zoom Telephony Platform. Your primary responsibilities include evaluation, design, and onboarding of carriers and their Telephony services, as well as handling Tier 2 escalations. This includes resolving customer/end user telephony issues, monitoring, triage, and supporting the Zoom Telephony Infrastructure. About the Team The engineering team comprises eight specialized departments that work collaboratively to deliver innovative communication solutions. These range from software development and machine learning to quality assurance, all focused on creating user-friendly interfaces and robust infrastructure. The team is dedicated to advancing communication technology to connect people worldwide. What we’re looking for 5+ years of experience in a technical role with a telecom carrier or large enterprise managing SIP-based voice infrastructure or UCaaS environments. Advanced knowledge of Voice over IP using SIP signaling, including UDP, RTP, TLS, SRTP for delivery. Strong understanding of LAN and WAN switching and routing protocols for VoIP services. Knowledge of BGP routing protocol is essential. Understanding of international telephony regulations and ability to propose compliant solutions. Experience in optimizing cost, performance, and quality of existing solutions with ownership. Experience collaborating with vendors and external partners. Ways of Working Our hybrid work approach combines office, remote, and in-person work, as indicated in the job posting. Benefits Our benefits program supports employees' physical, mental, emotional, and financial health, work-life balance, and community involvement. For more details, click Learn . About Us Zoom helps people stay connected and collaborate effectively. We develop products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We foster a fast-paced, problem-solving environment that encourages growth and skill development. Our Commitment We believe in fair hiring practices and supporting candidates through accommodations if needed. If you require an accommodation during the hiring process due to a medical disability, please submit an Accommodations Request Form . We will assist you promptly. Requests unrelated to accommodations will not be addressed. #J-18808-Ljbffr Pantera Capital
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