Job Description

ORGANIZATION BACKGROUND

With its mission to serve through healing, education, and discovery, the University of Tennessee Medical Center (UTMC) has a distinguished history of commitment to exceptional healthcare. As the regions academic medical center, three-time Magnet recognized hospital, and Level I Trauma Center, UTMC serves as a major referral center for East Tennessee, Southeast Kentucky, and Western North Carolina. It aims to transform the health of the community it serves. The 710-bed hospital features the regions only dedicated Heart Hospital, only transplant center, the first certified comprehensive stroke center, a private-room Level 3 neonatal intensive care unit, and is a regional perinatal center in Tennessee. UTMC generates $1.2 billion in annual net revenues.

UTMC employs over 6,000 dedicated professionals working in a fast-paced, challenging environment, where expert commitment is vital to its success. The organizations core values include integrity, excellence, compassion, innovation, collaboration, and dedication, which guide care delivery and interdisciplinary interactions.

THE ROLE

Reporting to the President & CEO of UTMC, the Senior Vice President, Chief People Officer (CPO) is a strategic leadership role overseeing all human resources functions within the academic health system. The CPO will shape and implement the organizations human capital strategy, aligning workforce initiatives with the systems mission, vision, and strategic goals. As a key member of the executive team, the CPO will collaborate with clinical, academic, and administrative leaders to foster a culture of excellence, engagement, innovation, and well-being. The ideal candidate will have extensive experience leading HR strategies in complex healthcare or academic environments, with a deep understanding of the unique challenges and opportunities within an academic health system.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS/TRAITS

• 10 to 15 years of experience at the ELT or senior academic department leadership level in a comparable size healthcare facility.
• Proven effectiveness in leading human resources initiatives with broad medical services knowledge.
• Successful track record of developing effective relationships with medical staff and healthcare administration.
• Strong collaboration skills, endorsing UHSs mission, vision, and values.
• High ethical standards in business practices.
• Supportive of organizational goals and adaptable to change.
• Effective communication of organizational goals in a positive manner.
• Ability to lead initiatives and encourage participation.
• Quickly builds relationships and trust.
• Strategic thinker with high emotional intelligence.
• Capable of resolving complex issues and sharing expertise within the health system.
• Supports performance improvement activities and applies knowledge effectively.
• Decisive with organizational and follow-through skills.
• Excellent verbal and written communication skills; confident in representing the organization.
• Self-confident, collaborative, receptive to feedback, and capable of managing change.
• Knowledge of healthcare trends, technology, and information systems.
• Effective at building rapport and managing high-tension situations diplomatically.
• Leadership experience in negotiation and conflict resolution, with good timing.
• Approachable, transparent, collegial demeanor, and supportive of honest, compassionate behaviors.
• Motivates employees and inspires high performance.
• Develops a culture of recognition and respect, demonstrating organizational values.
• Supports and implements change initiatives effectively.
• Sound decision-making skills, with appropriate risk-taking and follow-through.

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