Job Description
*Job Overview*
We are seeking a highly detail-oriented, methodical, and systematic *Electronic Monitoring Officer* with a strong focus on accuracy and compliance. As an Electronic Monitoring Officer, you will be responsible for overseeing and managing the electronic monitoring systems that track and monitor individuals under supervision. This role demands exceptional attention to detail, adherence to policies, and a high level of accountability.
Your role will involve installing electronic monitoring equipment, conducting intakes, explaining rules to clients placed on electronic monitoring. Your work environment will be in our office as well as at the local jails when installing equipment. You will need to work collaboratively with both internal and external teams, all while maintaining a high standard of professionalism and confidentiality.
Prior experience in criminal justice is not required but a desire to learn is mandatory!
*Key Responsibilities*
* Monitor and manage electronic tracking devices and systems used to supervise individuals, ensuring the proper function of equipment at all times.
* Collect, analyze, and report on monitoring data.
* Conduct regular audits of monitoring equipment and data, ensuring compliance with established protocols, regulations, and standards. Rectify discrepancies or errors swiftly and accurately.
* Identify, troubleshoot, and resolve technical issues with monitoring devices or software, ensuring minimal downtime and accurate data recording.
* Ensure all electronic monitoring activities are in full compliance with legal and regulatory requirements. Maintain comprehensive records and documentation for auditing purposes.
* Work with team members, law enforcement, and other stakeholders to coordinate responses to monitoring incidents. Communicate effectively, both written and verbal, with relevant parties to ensure clear understanding of monitoring results.
* Stay up-to-date on the latest policies and best practices. Provide information to clients on system usage and court expectations.
*Minimum Qualifications*
* Must be at least 21 years old
* Must be able to participate in a on-call rotation
* May not have any felonies or a misdemeanor of moral turpitude. Any other misdemeanors cannot be within the last 10 years.
* Ability to work independently while demonstrating company values of integrity and ethical behavior.
* Highly Detail-Oriented: You possess a strong inclination toward structure, precision, and consistency. You take pride in ensuring everything is in its proper place.
* Analytical: Strong ability to analyze complex data and identify patterns or inconsistencies. Comfortable working with data and technology to extract meaningful insights.
* Compliance-Focused: You are committed to upholding policies, regulations, and best practices in every aspect of your work.
* Self-Disciplined & Organized: You can work independently and manage multiple tasks effectively without losing focus on the bigger picture.
* Minimum of a High school diploma or equivalent required.
* Prior experience working in an office setting and in customer service is required.
* Strong proficiency with computers and typing skills are required.
* Excellent written and verbal communication skills to effectively document and communicate findings, both internally and externally.
*Key Competencies*
* Accuracy & Attention to Detail
* Problem-Solving Skills
* Time Management
* Technical Proficiency
* Data Analysis & Reporting
* Team Collaboration
*Benefits & Perks*
* $20.00 per hour
* PTO of 3 weeks annually
* No medical, dental, 401K available
*How to Apply*
IMPORTANT: Interested candidates who submit a resume and cover letter outlining their qualifications and interest in the role to Nikki@trackingsolutionsnow.com will receive special consideration.
Job Type: Full-time
Base Pay: $20.00 per hour
Expected hours: 40 – 45 per week
Benefits:
* Paid time off
Application Question(s):
* Have you ever been arrested? If so, please describe briefly.
* Have you worked in a professional office environment?
* Scenario: You are part of a team tasked with implementing a new customer management system. The deadline is tight, and the team leader wants to start a trial run as soon as possible. What is your primary concern?
A. Ensuring that the new system is perfectly configured and tested to avoid any errors during the trial;
B. Motivating the team and building enthusiasm to maintain high morale under pressure; C. Immediately jumping into the trial run to show quick results and get ahead of the deadline; or
D. Confirming that everyone on the team is comfortable and supportive of the new system before moving forward.
Choose one:
Language:
* any language other than English? (Preferred)
Work Location: In person
Job Tags
Hourly pay, Full time, Work at office, Local area, Immediate start,