Job Description
Salary: $20.85 - $27.25 Hourly
Location : City of Dubuque, IA
Job Type: Full-time
Job Number: 731536009-PT-072025
Department: Library
Opening Date: 07/03/2025
Closing Date: 7/20/2025 11:59 PM Central
FLSA: Non-Exempt
Bargaining Unit: OTHER
Position Summary GENERAL SUMMARY: Under general supervision, performs clerical and technological library tasks according to established procedures. Work may be performed in one or more activities, involving public service, assisting the public in the use of digital technology, clerical work, library materials preparation, and arrangement.
Job Duties - Public service to patrons in person, by telephone or letter/notice
- Check books in and out
- Register patrons for library cards
- Patron orientation
- Answer the telephone
- Collect fees
- Operate the computerized library system
- Receiving and handling complaints/problems
- Notify holders of overdue materials
- Work with patrons in using projectors, sound equipment, cameras, and other digital media.
- Work with patrons to instruct in the use of digital equipment as well as troubleshooting the equipment as needed
- Use and troubleshoot laptop computers and multiple different tablet models, including knowledge of the operating systems of Windows and Mac platforms
- Teach patrons to use wireless devices and help them connect to the library's Wi-Fi, as well as trouble shoot CSPL and patron personal devices relating to connectivity
- Use, troubleshoot, and assist patrons with creative equipment, such as sewing machines, jewelry makers, button makers, press printers, etc.
- Office work may include processing, typing, data entry, word processing, recording and file maintenance routines associated with patron files; notices of overdue library materials; patron registration and library cards; sorting and routing of library mail and newspapers; preparing letters and reports; basic bookkeeping; inventory; and operating a cash register.
KNOWLEDGE, SKILLS AND ABILITIES: Digital Technology - Knowledge of and experience with computers and computer software, particularly digital technology; ability to operate the computerized library catalog; check materials in and out; run reports.
Problem Solving - Ability to receive and handle complaints and problems from both internal and external customers.
Customer Service - Ability to relate to, work pleasantly with and communicate effectively with co-workers and the public.
Confidentiality - Ability to treat information with confidentiality.
Productivity - Ability to work independently, without constant supervision, to remain focused, and to be self-motivated.
Instructions - Ability to follow oral and written instructions.
Collaborative Leadership - Demonstrated ability to follow a management philosophy that is input oriented and values belonging, problem solving and development of partnerships; demonstrated ability to work effectively as a member of a team; desire to be part of an organization that values service, people, integrity, responsibility, innovation and teamwork.
Qualifications MINIMUM QUALIFICATIONS: - Customer service experience;
- Experience using computers for clerical activities such as data entry, word processing and preparing spreadsheets; experience with digital technology across multiple platforms;
- Possession of a high school diploma or its equivalent;
- or any equivalent combination of experience and training which provides the essential knowledge, skills and abilities.
PREFERRED QUALIFICATIONS: - Experience in a Library setting.
Supplemental Information SUPPLEMENTAL INFORMATION: Employee may work variable hours including evenings and weekends, approximately 20 hours per week.
WORKING CONDITIONS: Duties require extensive sitting and keyboarding at a computer terminal; standing, walking, crouching, squatting, climbing stairs, and lifting; bending and stooping; lifting and carrying boxes or other objects weighing up to 25-30 lbs. each; and pushing carts weighing up to 50 pounds each. Work is performed in a library setting
SUPERVISORY STATUS: None
FLSA STATUS : Non-exempt
Our Commitment to You
The City of Dubuque is committed to using a merit-based system in which recruiting, selecting, and advancing employees is based on their relative knowledge, skills, and abilities, in compliance with all applicable federal and state laws. Our organization provides equal opportunities for all individuals, fostering a workplace that values innovation, collaboration, and work-life balance. We offer job stability, a comprehensive benefits package, and an opportunity to serve and support our growing community. In accordance with legal obligations our policies and practices are designed to ensure fair treatment and foster a respectful workplace where all are encouraged to apply. 01
I have possession of my high school diploma or its equivalency and customer service experience.
02
I have experience using computers for clerical activities such as data entry, word processing and preparingspreadsheets and experience with digital technology across multiple platforms.
Required Question City of Dubuque, IA
Job Tags
Hourly pay, Full time, Work at office, Afternoon shift,