Job Description

Vaco LA is working with a client in the Healthcare Nonprofit industry who is looking for a Patient Experience Manager to support day-to-day client and customer operations. The key responsibilities include providing support to the client success team, enhancing patient and employee engagement through surveys, and ensuring clients have a positive experience. This opportunity is located in Hollywood and offers a hybrid schedule, working in the office 3 days a week. The pay range is between $70,000 and $81,000 on a direct hire basis. This role requires up to 30% travel to clinic locations across the United States.

This opportunity offers a great company environment, a chance to build a meaningful career, and the opportunity to make a positive impact in the community. If interested, please apply today!

Job Specifications:

1. Coordinate patient engagement and client experience initiatives.
2. Supervise and train internal staff in patient engagement.
3. Develop high-volume patient and employee engagement surveys.
4. Collaborate with clinics and doctors on engagement needs.
5. Travel to clinics nationwide to implement processes and support engagement efforts.
6. Build and maintain online reputation.
7. Coordinate client-facing marketing materials.
8. Require 5+ years of experience in Patient Experience management.
9. Experience supervising and training a team.
10. Healthcare or nonprofit industry experience is highly preferred.
11. Experience with surveys, preferably SurveyMonkey.
12. Bachelor's degree is preferred.
13. Value and mission-driven mindset.
14. Comfort working in healthcare/clinical settings and with patients.
15. Willingness to travel.

Vaco by Highspring values diversity and encourages women, people of color, LGBTQ+ individuals, people with disabilities, ethnic minorities, foreign-born residents, and veterans to apply.

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