Job Description
We are seeking an experienced Project Manager with proven expertise in ServiceTitan and a strong background in operations management and process optimization. This role will lead the planning, execution, and delivery of cross-functional initiatives aimed at improving efficiency, standardization, and operational performance across our service businesses.
Key Responsibilities· Lead and manage projects including new system implementations, upgrades, and operational improvement initiatives.
· Oversee company-wide ServiceTitan initiatives: rollouts, module implementation, user training, and platform optimization.
· Analyze existing business processes and identify areas for improvement, standardization, and automation.
· Collaborate with department leads in HVAC, plumbing, and electrical to align project goals with business needs.
· Develop detailed project plans, timelines, and progress reports; ensure projects are delivered on-time and within scope.
· Act as liaison with outsourced vendors, IT support, and software partners to ensure seamless integration of systems.
· Provide ongoing support and troubleshooting for ServiceTitan and other operational systems.
· Track performance metrics post-implementation to assess project success and areas for continued improvement.
Qualifications
· 5+ years of project management experience in a field service environment (HVAC, plumbing, electrical preferred)
· 2+ years of hands-on experience with ServiceTitan including implementation, customization, and training
· Proven track record in business process optimization, operational efficiency, and cross-functional collaboration
· Proven ability to train, support, and optimize staff use of digital platforms
· Strong communication, problem-solving, and organizational skills
· Proficiency in project management tools and software (e.g., Asana, MS Project, Smartsheet)
· Proficiency with Microsoft Office Suite and cloud-based platforms
· PMP certification preferred but not required
· Ability and willingness to travel to various job sites or branch locations as needed. Up to 30% travel.
Benefits: Medical, dental, vision, and 401k retirement benefits.
PI7bba48ddad84-25405-37856954
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