The Regional Operations Support Manager will support efforts to achieve operational excellence for a network of facilities in Massachusetts and surrounding states. This position is responsible for leading large-scale technical projects, implementing standardized best practices, and advising on operational strategies to create efficiencies. This position will report to the Director of Operations Support and will be critical to the development and implementation of a process improvement culture. The role requires evaluating current processes in the field, devising policies, procedures, and initiatives to improve operations, proactively identifying opportunities for improvement, leading the implementation of technical resources, products, and SOPs for field operations, working cross-functionally with technical, functional, and frontline teams to identify operational improvements, serving as a resource for operations leadership to investigate and resolve problems, identifying and implementing KPIs to monitor efficiency, and assisting in training operational management on new tools and processes. The position requires at least 50% travel within MA, CT, NH, VT. Essential skills include 6+ years of experience in process improvement or operations support, a Bachelor’s Degree, familiarity with process improvement methodologies (Kaizen, 6S), proven results delivering operational efficiency at scale, strong organizational, analytical, leadership, communication, and data analytics skills, and the ability to work independently and manage multiple priorities. The work environment is primarily field-based with interaction with drivers, monitors, coordinators, and management. Physical demands include sitting, standing, walking, climbing, balancing, stooping, kneeling, reaching, crouching, and travel to other locations as required. Schedule is Monday-Friday, day shift.
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