Job Description

Staff Appraiser

Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history to join our team as a Staff Appraiser. The ideal candidate will demonstrate initiative, take action, and maintain ownership of high-level results. The Staff Appraiser performs desktop and field appraisal assignments and quality control reviews consistent with established client-driven turn times with high-quality standards. Must have the ability to work with minimal supervision, produce a quality work product, and independently resolve quality control escalations. If you thrive on making an impact in a continually evolving, fast-paced environment, we encourage you to apply today. This is an exciting time to join ServiceLink, where commitment is not just a word it's a conviction.

This position is work from home, but requires coverage and expertise in the Sacramento, California market. As such, candidates must be located within reasonable commuting distance of this market and have appraisal expertise in this market.

This position requires the candidate to possess a California real estate appraiser CERTIFICATION. Candidates must be Certified Residential or Certified General. No trainee or licensed appraisers permitted.

Computer equipment will be provided by ServiceLink, and licensure renewal & continuing education costs will be covered/reimbursed by ServiceLink during employment.

A DAY IN THE LIFE

In this role, you will

• Provide desktop and field appraisal reports according to client requirements
• Provide quality review appraisals as well as handle quality control escalations
• Perform quality control reviews on complex valuation reports
• Troubleshoot, discuss, and independently resolve complex quality control escalations with both field appraisers and lender clients
• Assist on valuation projects

WHO YOU ARE

You possess

• Sufficient computer skills to develop appraisal report and communicate effectively
• Proficiency in the Microsoft software products
• Certified Appraiser
• Ability to work independently
• Commitment to development of quality appraisal products
• Interest in appraisal innovation and integrity

Responsibilities

• Complete quality desktop and field appraisal assignments consistent with established client-driven turn times.
• Perform quality control reviews on complex valuation reports including, but not limited to, jumbo loans, private wealth/high net worth, unique or complex properties, etc.
• Contact field appraisers as needed to discuss and resolve complex or time-sensitive revision requests.
• Independently resolve quality control escalations by coaching field appraisers, discussing concerns and options with a client, and keeping all parties informed while working toward a swift resolution.
• Understand, implement and keep current with ServiceLink policies and procedures.
• Maintain thorough understanding of USPAP, FNMA and all state regulations as they pertain to the performance of appraisal services.
• Maintain license(s) in good standing, including but not limited to attending CEU courses as mandated by state licensing entity.
• Maintain a thorough understanding of ServiceLink's quality standards for completion and delivery expectations of appraisal reports to clients.
• Provide timely web updates on all assignments to ensure excellent customer service.
• Exhibit a high degree of professionalism in attire, appearance, and demeanor when completing site visits.
• Perform all other duties as assigned.

Qualifications

• Appraisal Certification
• High School Diploma/GED required
• College Degree Preferred
• Experience to appraise a broad range of property types
• Attention to detail and excellent customer service skills
• Proficient in the Microsoft software products
• Prior Valuation experience with a major lender or AMC preferred
• Advanced designations a plus

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