Job Description

Overview The Carrier Operations Engineer provides technical evaluation and onboarding of services with potential or existing Telephony Carriers. The Carrier Solution Engineer maintains technical knowledge of Networking and VoIP technologies to interconnect a carrier with the Zoom Telephony Platform. Responsibilities Establish and maintain strong working relationships with global telecom carriers, sales engineering, and service assurance teams Vendor escalation management; manage complex vendor escalations and ensure timely resolution Must have experience working in a global environment and with global regulatory requirements Coordinate between Business Units to translate technical and commercial needs into viable interconnection solutions for backbone, IP Transit, wavelengths, and MPLS Experienced in building operational performance reports Provide technical input on MSAs/SLAs Collaborate with Carrier Provisioners to track and manage procurement and delivery of telecom infrastructure services such as IP transit, wavelength, MPLS Support internal production teams with carrier escalation support Partner with Network Engineering to provide ongoing support to all internal business teams, participating in designs and troubleshooting telecom-related issues Participate in network and financial costs analysis and identify where efficiencies can be achieved Qualifications Bachelor’s degree and 5 years of experience in the telecommunications industry Strong working knowledge of global telecom concepts; circuit procurement, delivery, and service assurance procedures 3–5 years of experience designing or maintaining Wide Area Networks, multi-homed Internet connectivity, and SIP infrastructures Experience with carrier relations management (supplier management) fostering relationships with technical account teams Ability to articulate and troubleshoot Layer 1, 2, and 3 connectivity Confidence and ability to lead troubleshooting and escalation efforts with service providers Knowledge of milestones within the telecom provisioning process and how to manage the lifecycle Self-starter who can work without close supervision and think independently Excellent interpersonal communication skills with the ability to listen, understand customers, and work in a team environment Excellent organizational, problem-solving, and time-management skills Experience with Grafana is a plus Practical scripting or coding experience in one language is a plus Low-code/no-code tools experience (e.g., Microsoft Power Automate, Zapier, or similar) to develop and deploy efficient, scalable workflows and solutions without extensive coding Experience with G Suite, Visio, and Jira is a plus Additional Core Responsibilities Support carrier onboarding and technical validation of new carriers Build and maintain trusting relationships with internal stakeholders to support carrier evaluation, technical design, service provisioning, and escalation support Collaborate with Procurement to perform RFPs for new services (transit, point-to-point, MPLS/SIP, etc.) Review and validate telco KMZs, ensuring accurate circuit design and path diversity Assist Telco Provisioning with circuit test and turn-up Maintain strong awareness of carrier on-net presence to support Zoom’s global data center footprint Partner with Cost Analysts to capture and keep current telecom rates Globally scout and develop a carrier portfolio to support new infrastructure requirements Salary Minimum: $124 000,00 Maximum: $271 200,00 In addition to base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications and experience. We also have a location-based compensation structure; there may be a different range for candidates in this and other locations. Anticipated Position Close Date Anticipated Position Close Date: 09/12/25 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role is Hybrid, Remote, or In-Person as indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. Accommodations If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #J-18808-Ljbffr Zoom

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